Contact
Talk to someone who actually knows
No ticket bots, no call quotas, no scripts. Our advisors are measured on whether your problem got solved, which is why they will happily spend twenty minutes on a four-pound bottle.
Faster options
Where we are
Subunit 5, 10-16 Harris StCheetham Hill
Manchester M8 8EG
United Kingdom
- Monday – Friday09:00 – 18:00
- Saturday10:00 – 16:00
- SundayClosed (orders still ship Monday)
Trade or wholesale?
We supply independent retailers across the North West with tiered pricing from twelve units. Different form, different team.
Wholesale enquiries →Might save you a message
Three of the questions we are asked most. There are another thirty in the full FAQ.
Orders placed before 15:00 Monday to Friday leave our Harris Street unit the same afternoon. Anything after that, or over a weekend, goes out on the next working day. You will get a dispatch email with a tracking number the moment the label is scanned — not when it is printed, which is how most retailers make their numbers look better than they are.
Parcels occasionally sit at a depot without scanning. If tracking has not moved for three working days, email vapesquadebay@gmail.com with your order number and we will open a claim and dispatch a replacement immediately rather than waiting for the courier to conclude their investigation.
That is a warranty claim. Email support with your order number and a short description, or ideally a video of the fault. We will send a prepaid label, test the unit and either repair or replace it. Turnaround is usually five to seven working days end to end.
If you are trying to work out which device or strength suits you, the finder asks four questions and gives you an answer in about a minute — often faster than waiting for us.
Open the finder